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| New challenges for the company of the future |
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Finding a balance between development needs and the new requirements emerging from society is one of the greatest challenges for companies at the present time. Costa Cruises' response is to do its job to the best of its abilities, achieving economic results and supporting development, while also addressing the needs that arise from the international social context in which it operates, as society evolves over time. For a leading company like ours, this translates into a constant commitment to quality, safety, environmental protection, respect for the rights of workers and ensuring decent working conditions.
B.E.S.T. 4: A MILESTONE ON THE ROAD TO EXCELLENCE
Costa Cruises' commitment to constantly improving its corporate management processes was recognised by RINA in May 2004 with the B.E.S.T. 4 (Business Excellence Sustainable Task) recognition, a voluntary integrated certification scheme that confirms our compliance with the highest international standards regarding:
 social accountability (SA 8000)
 environmental protection (UNI EN ISO 14001)
 workplace health and safety (OHSAS 18001)
 quality (UNI EN ISO 9001).
B.E.S.T. 4 epitomises the modern vision of the company, extending the concepts of “management excellence” and “wealth creation” by adding an ability to integrate with the socio-environmental context in which the company operates to their traditional economic connotations.
The certification implies a commitment to ongoing improvement through shared objectives, regular audits, gradual implementation of corrective actions and communication of the results achieved. Costa Cruises' commitment is formalised in programme statements regarding its integrated quality, environment, safety and social accountability policy. B.E.S.T. 4 has a concrete effect on corporate organisation: all processes (regardless of the area of activity) are integrated into a single system aimed at optimising the use of resources and maximising operational effectiveness. Compliance with the certification standards is supported by investments in staff training and technology, in order to ensure maximum reliability and continuity.
 click here to download the B.E.S.T. 4 certificate (jpg image)
The activity results
Application of the new B.E.S.T. 4 corporate management system has had satisfactory results that are encouraging for the future, particularly in terms of social responsibility (SA 8000). The following documents summarise the results of the work carried out:
 January - September 2004
 October 2004 - June 2005
 Sustainability Report 2005
 Sustainability Report 2006
 Sustainability Report 2007
 Sustainability Report 2008
 Sustainability Report 2009
 Sustainability Report 2010
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| WWF’S "EARTH HOUR" INITIATIVE" |
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Costa Cruises took part in the WWF international “Earth Hour” event with the biggest fleet in Europe. On 26 March 2011, at 8.30 pm, all the lights were symbolically switched off on 14 Costa Cruises ships around the world and at the Company's offices in Genoa to show support for the WWF awareness-building campaign for a more sustainable future. On 26 March, at 8.30 pm, Costa's ships sailing around the world – in the Mediterranean, South America, the Arab Emirates, the Caribbean, the Indian Ocean and the Far East – symbolically switched off the “bunting”, funnel and outer deck lighting, in accordance with safety requirements. The event was also celebrated on board with a special candlelit dinner in the ship's restaurants. Guests taking their holidays on the Costa fleet were thus made aware of the Earth Hour event. |
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